75 Front Street, Hamilton HM 12 - Phone: +1 441 2963600 - Fax: +1 441 2956209 - E-mail: info@fmgroup.bm - Mailing Address: P.O. Box HM 836, Hamilton HM CX, Bermuda

Reporting a claim

Unexpected losses can be stressful – let our prompt, professional and efficient claims adjusters put you at ease. We will work diligently to ensure you return to normal as quickly and with as little inconvenience as possible. Although we welcome reports from Third Parties, we require prompt notification of any claim and a signed Claims Form from the insured.

You can initiate the claims process instantly via our online claims page, linked below. Upload photographs and documents, fill out the information, sign on the dotted line and press send.

Make a Claim online

Motor Vehicle

When you need to make a claim under your policy the following details will be helpful:

  • Name of the policyholder (if not the person reporting).
  • Vehicle license number.
  • Date and location of the accident.
  • Brief summary of what has occurred.
  • Describe any damage to the insured’s vehicle.
  • Name of third party and describe any related injuries or vehicle damage.
  • Have the Police been notified?
  • Do you have a copy of the Police report?
  • Where is the vehicle available for inspection?
  • If relevant, have you obtained an estimate for repairs? Please note, we may request two estimates if the damage exceeds $1,500.
Make a Claim online
Download Motor Claim Form

Homeowner & Commercial

When you need to make a claim under your policy the following details will be helpful:

  • Name of the policyholder (if not the person reporting).
  • Property address.
  • Date of event.
  • Describe the extent of damage or loss and what caused it.
  • Name of third party and describe any related injuries or third party damage.
  • Is the property safe at this time?
  • If relevant, have the Police been informed?
  • If relevant, have you obtained an estimate for repairs?
Make a Claim online
Download General Claims Form

Marine

  • Name of the policyholder (if not the person reporting).
  • Name of the vessel and mooring location.
  • Describe the extent of the damage or loss and what caused it.
  • Name of third party and describe any related injuries or third party damage.
  • Is the vessel secure and safe at this time?
  • If relevant, have the Police been informed?
  • Where is the vessel available for inspection?
  • If relevant, have you obtained an estimate for repairs?
Make a Claim online
Download Motor Claim Form

Tell us about your experience

If you’ve reported a claim to us as either the insured or a third party, we would like to hear from you. With your feedback, we will continue to improve our process, thereby delivering exceptional service to you.

Claims Service Survey

Questions? Ask Julian

Freisenbruch Meyer Group staff photo: Julian Skyes

Julian Skyes

VP, Claims

Tel: 294-4614

I look forward to assisting you.

Contact Julian

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