75 Front Street, Hamilton HM 12 - Phone: +1 441 2963600 - Fax: +1 441 2956209 - E-mail: info@fmgroup.bm - Mailing Address: P.O. Box HM 836, Hamilton HM CX, Bermuda

Click here to apply online for a Temporary Pension Refund of Money from an Occupational Pension Plan and/or Local Retirement Product under the National Pension Scheme (Refund) (Temporary) Regulations 2020.

Make a complaint

If you're dissatisfied with any aspect of your interaction with our company, we'd like to hear about it.

Tell us about what happened

Freisenbruch-Meyer Group is committed to providing the highest level of service to its valued clientele. If you’re in any way dissatisfied with the service you’ve received, please do let us know.

To make a formal complaint, you can fill in the form below:

 

  • Complainant's Information

  • Complaint

  • Details of Complaint

  • Please list events in the order they happened.
  • Reviewing documents often helps us understand important details of your complaint. Please upload copies of letters or other documents that will help us review your complaint. This might include your insurance schedule, bills, receipts, a policy declaration sheet, claim documents or other iterms that relate to your complaint.
    Drop files here or
    Accepted file types: pdf, xls, xlsx, xlsm, doc, docx, jpg, jpeg, png, gif.

  • Notes:

    1. You will receive written acknowledgment of receipt of your compliant and we will provide you with a Complaint Number and the name of the FMG Respondent handling your case.
    2. The FMG Respondent will research your complaint and this may involve further discussions with you .
    3. FMG will write to with a final assessment of the complaint and we will advise you then of any action we may decide to take in response to it

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